Please read our Shipping & Logistics Policy before order:
Worldwide and domestic shipping expertise - that's what is available at Suraj Exports. With access to all major logistics agencies, you can be assured that your package will arrive safely on time! We have a vast knowledge in arranging international shipments. Proforma Invoice, Certificate of Origin, Shipping Export Declarations - if there is a form you need, then we have a form that you will get while we ship your packages around the world.
We believe in the mantra of "On-time delivery". The smaller quantity or as agreed order is completed and shipped within 30-35 days to the destination of your choice. But please, allow up to 8 to 10 weeks for customized orders (if ANY) to be shipped. If you require the products urgently, we can dispatch them by air transport.
When determining the arrival day of your purchase, please count business days only. The first shipping day will be the day after your order is processed & only AFTER the funds are authorized to process into our Bank Account.
Kindly note that you will be responsible for the safe and timely payment of invoice by a method acceptable to Suraj Exports. Credit is not extended without prior approval. Personal cheques must clear our bank before we can ship your order for protection of all parties involved. Goods remain the property of Suraj Exports until paid in full. Suraj Exports reserves the right to refuse to fulfill your order for any reason, including, but not limited to, the unavailability of a product and product descriptions posted on our website or in our printed literature. By placing your order, you agree that Suraj Exports's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Suraj Exports.
Customer should specify preferred shipping carrier. If not specified, Suraj Exports will assign the carrier without assuming responsibility for delivery time or charges. Merchandise, which is not sold under a free shipping promotion is usually, shipped freight collect. C.O.D. shipments must be paid subject to our terms regardless of method of transportation. Suraj Exports is not responsible for merchandise damaged in transit. You must make claims for damage or shortages to the delivering carrier.
All international sales and deliveries are subject to extra shipping & handling charges, Insurance, custom duties and taxes etc. which are the responsibility of the customer. The Shipments are NOT automatically insured. Insurance is extra and at a cost to the customer and at the customer's request only.
Sales tax is not included in Suraj Exports's prices and is additional where applicable unless signed certificates of exemption are furnished and approved. All disputes or differences whatsoever shall be settled by arbitration in accordance with the rules of arbitration of the Indian Council of Arbitration and the award made to pursuance thereof shall be binding on both of us.
With customer satisfaction being our number one priority, we do all that it takes to get your package to you on time. Our orders are double checked prior to even going out the door, to ensure where, when and how they are being shipped.
